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FREE SHIPPING AUSTRALIA WIDE WHEN YOU SPEND $50+ | AFTERPAY NOW AVAILABLE

RETURN POLICY

We always stand by the quality and safety of the products we supply and the service we offer.

If for any reason you're not completely satisfied with your recent purchase, we've made it as easy as possible for you to return your unused product

We always stand by the quality and safety of the products we supply and the service we offer.

If for any reason you're not completely satisfied with your recent purchase, we've made it as easy as possible for you to return your unused product, provided you do this within 21 days of receipt. It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however we reserve the right to refuse an inspection if the products are returned in a state unfit for handling.

However, only products purchased via this website may be returned using the method outlined below. Items purchased from another website or store, need to be returned to them.

Requirements for returns & refunds:

  1. 21 days from date of delivery
  2. All Electrical Appliances have a 12-month warranty on electrical components as long as the unit has been used as per user instructions
  3. Purchased online via Dr Browns Australian website -i.e. drbrowns.com.au
  4. Full priced item (i.e. is not a discontinued or sale item or an item that was reduced to clear)
  5. Proof of purchase (order confirmation email)
  6. Items should be returned in their original condition and packaging, and with all packaging, instruction manuals and accessories intact
  7. Postage costs are the responsibility of the customer. (It is advised to use a tracking number from Australia Post to minimise the risk of lost goods as we cannot issue refunds on goods we do not receive.)
  8. It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however we reserve the right to refuse an inspection if the products are returned in a state unfit for handling.

An item will be deemed refundable once the item has been received back at Dr Brown’s warehouse and properly assessed.

All returns will be refunded to you via your original form of payment once they have been received and inspected at our distribution centre. Please allow up to fourteen (14) days for the credit to appear on your statement.

Please see RETURN AUTHORITY STEPS below

 

EXCHANGES

At this time we cannot offer exchanges, but will refund as described above.



CANCELLATIONS
Once an order has been placed, it cannot be changed or cancelled and the item must instead be returned to us in accordance with the returns policy.

RETURN AUTHORITY STEPS

STEP 1.

Contact Dr Browns to receive and RA Number

Before returning any product, please ensure the product means criteria above and then contact Dr Browns Australia Customer Service at info@drbrowns.com.au to receive a Return Authorisation (RA) Number

 

 

STEP 2.

Fill out form below with product and order details

Please fill out form below with your details and the RA Number that was given to you via Dr Browns Customer Service in Step 1.

 

 

 

STEP 3.

Print form and send product back to Warehouse

Package up your items you wish to return and label your Box accordingly:

DR BROWNS ONLINE RETURNS
C\O Finesse International
RA# xxxxxxxxxxx Order Number DRBR xxxxx Building 1A/ 5 – 35 Yarrunga Street, Prestons
NSW, 2170, Australia

RETURN ITEM

NAME*

Required

EMAIL*

Required

ORDER NUMBER*

Required

RA NUMBER*(PLEASE CALL DR BROWNS CUSTOMER SERVICE TO RECEIVE THIS)

Required

DATE OF PURCHASE

PRODUCT NAME AND QTY*

Required

REASON FOR RETURN*

Required
Thank you! Please print out form and package up your items you wish to return and label your Box accordingly: DR BROWNS ONLINE RETURNS C\O Finesse International RA# xxxxxxxxxxx  Order Number DRBR xxxxx Building 1A/ 5 – 35 Yarrunga Street, Prestons NSW, 2170, Australia