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FREE SHIPPING AUSTRALIA WIDE WHEN YOU SPEND $50+ | AFTERPAY NOW AVAILABLE
FREE SHIPPING AUSTRALIA WIDE WHEN YOU SPEND $50+ | AFTERPAY NOW AVAILABLE

FAQs

PRODUCT INFORMATION

BOTTLES & TEATS: Info and Benefits

How does the Dr. Brown's baby bottle work?

Dr. Brown’s baby bottles feature an internal vent system not found in any other bottle. Our bottles are fully-vented for vacuum-free feeding.

We call this positive-pressure flow, similar to breastfeeding, which allows babies to feed at their own pace. As the baby feeds, air is channeled from the nipple collar (not the silicone nipple) through the vent system, to the back of the bottle.

This unique design helps reduce colic, spit-up, burping, and gas – resulting in a more comfortable feeding experience for your baby. Because air bypasses the breastmilk or formula, there is no oxidation of nutrients. A university study determined that Dr. Brown’s bottles help preserve nutrients like vitamins C, A and E.

What is the difference between the Standard Narrow Neck & Wide-Neck Dr. Brown's bottles?

All Dr. Brown’s bottles, regardless of shape or size, share the same benefits of the vacuum-free internal vent system. Dr. Brown’s bottles are available in two distinct shapes

• Original - The Dr. Brown’s Natural Flow® “Original” bottle is a Narrow or Standard shape found in many traditional baby bottles.

• Wide-Neck The Dr. Brown’s Natural Flow® “Wide-Neck” has a larger diameter with curved indentations on the side to make it easier to hold.

Many breastfeeding mothers prefer the Dr. Brown’s Wide-Neck bottle because the nipple has a broader base, which can help baby avoid nipple confusion.

The Standard Dr. Brown’s bottle carries the standard bottle nipple, which is more narrow.

This nipple shape is chosen by many hospitals and feeding specialist as being ideal for infants and newborns. Babies tend to favour different nipple types.

Some simple experimentation will help identify your baby’s preference. The Standard bottles come in 2-ounce, 4-ounce and 8-ounce sizes; and our Standard Wide-Neck bottles are available in 4-ounce and 8-ounce sizes. The Dr. Brown’s Options Wide-Neck bottles are slightly larger, at 5-ounce and 9-ounce sizes.

Why is it good to prevent a vacuum from developing in the bottle?

There are two major problems associated with most traditional baby bottles air and vacuum.

Air ingested by babies can cause discomfort, sleepless nights, gas, spit-up, cramps, and other symptoms associated with colic.
A vacuum in the bottle can transfer air to a baby’s middle ear and can encourage fluid to be drawn in.

Traditional non-vented bottles tend to develop vacuums when babies feed from them because babies need to suck progressively harder to get liquid from them. Babies seal their lips to the nipple when they nurse, but as the vacuum increases, they ingest air through a weakened nipple seal. Air enters the bottle through the vent in the nipple and aerates the breastmilk and formula.

Is that a straw in the Dr. Brown's baby bottle?

The tube in the middle of the bottle is a reservoir tube, and it is an integral part of the vent system. It channels the air to the area above the liquid, keeping the air from being incorporated into the breastmilk or formula. It is that air that can create burping, spit up, and gas.

What are your bottles made of?

Dr. Brown’s bottles are made of BPA-free polypropylene plastic or BPA-free borosilicate glass.

All components of the Dr. Brown’s bottle, including the vent insert, vent reservoir, travel disk, nipple collar, and cap are also BPA-free.

Our nipples are made of medical-grade silicone.

Where are your bottles made?

Most Dr. Brown’s bottles are produced and packaged in the United States.

Some of our products are made in China. Our silicone nipples are made in Germany, the United States and China.

Each Dr. Brown’s package clearly notes where that product was produced. Dr. Brown’s takes its commitment to quality seriously, and we rigorously test and quality control our products – beyond government regulations.

CAN I USE DR. BROWN’S BOTTLES IF MY BABY HAS HEALTH ISSUES?

Dr. Brown’s is committed to the health of all babies, and we design products that help with the feeding of premature infants, as well as those born with issues such as tongue tie and cleft palate.

If you have a preemie baby or a baby who has challenges with feeding, please contact us for more information about how we can help.

WILL DR. BROWN’S BOTTLES ATTACH TO MY BREAST PUMP?

The bottle threads on our Standard bottles attach to most major breast pump brands. Our Wide-Neck bottles will also attach with the adapter included in the Dr. Brown’s Manual Breast Pump.

BOTTLES, TEATS: Usage & Cleaning

When should I switch to the next Dr. Brown's nipple Level?

Dr. Brown’s bottle nipples feature various flow rates designed to accommodate your baby’s age and feeding habits. There are no hard and fast rules on when to move up to the next level, but here is a general guide

  • Level 1 – 0-3 months
  • Level 2 – 3-6 months
  • Level 3 – 6 months and over
  • Level 4 – For more aggressive eaters
  • Y-Cut – Faster flow for thicker liquids
  • Premmie - Additionally, Dr. Brown’s offers a Premmie Nipple for premature infants; and an Ultra-Premmie Nipple, primarily used by medical professionals for medically fragile infants in hospitals. A Preemie Nipple is also available for our Wide-Neck Bottles by contacting customer service. For any questions about the appropriate nipple level for your baby, contact us.

It is important to monitor the feeding habits of your little one. For instance, is your three-month-old not seeming to get enough from the bottle at feeding time? Moving her up from a Level One to a Level Two nipple may be in order. Adapt your bottle nipple selection to match your baby’s feeding style, regardless of age.

Can I use Dr. Brown's nipples on other brands of bottles?

Dr. Brown’s nipples are of the highest quality. However, they are specifically designed for the Dr. Brown’s bottles and should not be used on other brands of bottles.

If a Dr. Brown’s nipple is used on a non-vented bottle, the bottle may not function properly.

What can I do if I have lost a part of the vent?

Replacement parts are available here online or in stores that stock Dr Brown Products. If you have difficulty finding the replacement parts you need, contact us for a store location nearest you.

Can I use my Dr. Brown's bottles without the vent system?

Dr. Brown’s Options Bottles can be used with or without the vent system. Some parents elect to remove the venting system as their baby’s feeding becomes more developed.

Dr. Brown’s Natural Flow Bottles should be used with the vent system, as it is essential to the bottle working properly and preventing the vacuum found in other bottles.

When can I remove the Options vent system from my bottle?

There is no “right” time to remove the vent system. Many parents begin by using the vent system, and then experiment as their baby’s feeding habits develop. You might begin experimenting around 6-7 months.
If baby shows any signs of discomfort during or after the feeding, we recommend using the vent system another month or so, then trying again.

Your baby will give you cues that you can try removing the vent system, including a reduction in colic, reflux and gas; consuming more milk, more quickly; and drinking from a faster flow nipple, such as the Level 3 nipple.

Can the bottle be used to heat formula in the microwave?

We do not recommend using a microwave oven to heat the bottle because microwave ovens can create hot spots (pockets of liquid that is too hot) in milk or formula, which can be dangerous for baby.

To warm your bottle evenly, we recommend warming the bottle in a pan of water on the stove or with one of our bottle warmers available here

Are Dr. Brown's bottles and components dishwasher safe?

Yes, you can wash all Dr. Brown’s bottle parts on the top rack of your dishwasher. To help keep parts secure while washing, you might consider the Dr. Brown’s Dishwasher Basket.

Can I steriliSe the Dr. Brown's bottles?

Yes, it is safe to sterilise your Dr. Brown’s bottles. There are multiple ways you can do this.

Boil the parts in water for 3-5 minutes, maximum. We recommend bringing the water to a rolling boil, then turning the heat off and leaving the bottle parts in the water for 3-5 minutes.

Use our Deluxe Bottle Steriliser, an electric steam steriliser that fits all Dr. Brown’s bottles, and most other bottle brands.

Use a Microwave Steam Steriliser, which features a custom tray for all the bottle components.

Use Microwave Steam Steriliser Bags, which quickly sterilise bottles and parts – as well as pacifiers and training cups. Each steam steriliser bag can be used up to 20 times.

The inside of the bottle will remain sterile until it comes in contact with any object, including fingers. After the bottle has dried, we recommend placing the nipple/collar/cap on the bottle to prevent contact during storage.

How can I clean my bottle if it is cloudy or stained?

There could be many different reasons why the bottle components may become cloudy, stained or have a film of residue.

Plastic bottles and components may become stained or cloudy from contact with ingredients in formula like iron or from juices, foods, cleaning products that contain natural or artificial colouring, water deposits, over boiling and daily use in a dishwasher.
It is unlikely that staining or cloudiness will affect performance as long as the bottle and parts are in good condition.


Some of the advice we get from Mums on this topic include:

  • WHITE VINEGAR – Soak bottle in a 50/50 mixture of white vinegar and water, and then rinse with cold water. Many stains will disappear following this procedure, which can also eliminate odours.

  • BAKING SODA – Juice stains may be removed by putting baking soda and warm water in the bottle and cleaning with a bottle brush. To get rid of sour-milk smell, fill the bottle with warm water, add a teaspoon of baking soda, shake well, and let stand overnight.

How do I use the Dr. Brown’s Bottle Brush to clean my bottles?

The Dr. Brown’s Bottle Brush has several features that make it ideal for cleaning our bottles. Here is a quick overview of how to use the brush.

1. Disassemble the bottle and soak all parts in hot soapy water.

2. Insert the brush into the bottle, twisting the brush, and moving it in and out of the bottle. The combination of bristles and sponge will clean your bottles thoroughly.

3. Use the small wire cleaning brush to clean small crevices in the insert and reservoir.

4. Use the base of the brush, featuring chevron channels, to gently scrub the interior of the silicone nipple.

5. Rinse all bottle components, and let dry thoroughly.

IS THAT A LEAK?

Dr. Brown’s bottles are fully vented, which means baby feeds without having to suck against a vacuum. Under some conditions, liquid can exit through the vent. Here are some tips to prevent this.


Bottle preparation

  • Double check that the vent and reservoir are assembled tightly.
  • Remove the vent during heating.
  • Avoid overheating. Overheating can expand the air in the bottle, pushing liquid through the vent system, causing leaks.
  • Avoid shaking the bottle to mix formula. Instead, stir the formula gently with a spoon, or use the Dr. Brown’s Formula Mixing Pitcher.

Feeding

  • Avoid overfilling your bottle. The vent system may not function properly if the liquid is over the fill line marked on the bottle.
  • Hold the bottle at a 45 degree angle when feeding. This helps ensure the tube hole is not covered by liquid.

Transport

  • Keep bottles upright during transport.
  • Use travel caps and storage disks. They can help prevent any leaks while you are traveling.

 

One other suggestion is to consider whether it is time for your baby to move up to the next nipple level. If you are unsure what is causing a leak, or want to troubleshoot an issue, please contact Customer Service.

BREASTFEEDING PUMPS & ACCESSORIES

Why don't I feel much suction or vacuum?

The Dr. Brown’s Breast Pump products work differently than traditional pumps.
 
Dr. Brown’s utilises a breakthrough compression technology that relies more on light compression around the nipple and areola and less on vacuum. The result is a comfortable expressing experience.
 

Are the pump parts BPA Free?

Yes – all Dr. Brown’s Breast Pump parts are BPA Free, including our milk collection bottles and breastmilk storage bags.

Do you have more than one size of breastcup?

Every shape fits SoftShape! Dr. Brown’s™ SoftShape™ Silicone Shield is made of 100% silicone for a comfortable, flexible pumping experience no matter your breast shape.

Drop the hard, plastic flanges and grab the SoftShape, the silicone shield that conforms to your unique breast physique.

This one-piece, removable shield is easy to pop on and off your pump, quick to clean and simpler to keep track of than flanges with multiple parts.

The soft silicone is gentle against your skin, making pumping more comfortable for mom.

The SoftShape Silicone Shield comes in A (21 mm), B (25 mm), and C (30 mm) to fit a wide variety of sizes.

How do I get replacement parts?

We sell replace parts here online or call us for more assistance contact Customer Service.
 

How do I clean my Breast Pump?

We recommend hand washing, top-shelf dishwasher cleaning, or microwave steam sterilisation.
 

Are the pump parts BPA Free?

Yes – all Dr. Brown’s Breast Pump parts are BPA Free, including our milk collection bottles and breastmilk storage bags.

Soothers & Teethers

WHY IS THERE WATER IN THE SOOTHER?

By design, Soothers in general are not hermetically sealed (air tight).

This is to allow air movement in and out of the teat which minimises pressure in the mouth when the baby is sucking.

After washing or sterilising, water may remain inside the teat but will typically evaporate within 24 to 48 hours.

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BOTTLE WARMERS & STERILISERS

How do I OPERATE clean my BOTTLE WARMER?

It is equipped with an internal sensor that will automatically shut the unit off if it gets too hot or runs out of water. The display will flash 0’s. The switch will automatically reset once the unit cools down.

If your bottle warmer is not functioning properly, the warming chamber may not be getting enough water from the blue/grey reservoir on the side of the unit. Please check the reservoir and where it connects to the warmer to make sure the openings are unobstructed. Then perform the de-scaling procedure described below to remove any deposits that may affect warmer performance. Finally, install a full water reservoir and look for 2-3 distinct air bubbles that should travel from the bottom to the top of the reservoir indicating that a small amount of water has been released into the appliance.

Our De-Scaling instructions remove any limescale deposits and is important to descale every 4 weeks. For best results, please use the following procedure for de-scaling:

Unplug appliance and pour all remaining water out of the Heating Chamber and Removable Water Reservoir. To de-scale, mix 2 oz (50 ml) of white vinegar with 4 oz (100 ml) of cold water and pour directly into the Removable Water Reservoir. Then run warming cycles until the reservoir is empty. Then unplug appliance and rinse the Heating Chamber and Removable Water Reservoir with clean water.
To clean the bottle warmer reservoir:

  • Fill reservoir with hot, soapy water and let sit for a few minutes to soften/loosen the debris.
  • Remove out all the water.
  • Add two spoonfuls of dry, uncooked, non-instant rice with a spoonful of water and shake vigorously.
  • Rinse well. Repeat if necessary.
 

HOW DO I OPERATE CLEAN MY BOTTLE STERILISER?

Be sure to pour the water from the measuring cup into the device prior to plugging the unit in or turning it on. The steriliser has a safety feature that will turn off automatically when the unit runs out of water. If no water exists inside the unit when turning it on, it will not function.

It is recommended to use distilled water in this unit.
Please wash the bottles and all parts in hot soapy water or top rack of dishwasher prior to placing them in the steriliser

DESCALING

It is important to de-scale this appliance every 4 weeks (or more frequently if needed). This process will help ensure that it continues to work properly and to adequately keep the unit clean.

De-scale by utilising a 2:1 ratio, mix 1 oz (30 ml) of white vinegar with 2 oz (60 ml) of cold water and pour directly over the heating element. Turn the unit on, run until the mixture is evaporated and any scaling has been removed. Unplug appliance and rinse the Heating Chamber & Removable Water Reservoir with clean water.

We don’t advise to use any form of descaling product, as this can damage the unit and void the warranty.

DELIVERY

HOW MUCH IS DELIVERY TO AUSTRALIA?

We offer FREE delivery Australia-wide for orders over $50.

All orders under $50 will be charged a flat rate of only $8.95

how long does delivery take?

We guarantee to post out your Dr Brown’s purchase within 2-3 business days!

Your order will be delivered via Australia Post within 3 to 5 business days, with the exception of Darwin and regional areas of Australia, which may take up to 7 days.

Unfortunately, we do not offer international delivery and only deliver within Australia and New Zealand (NZ Shipping $20AU)

You will receive email or text notifications from Australia Post once your order has been dispatched. This will include information keeping you up to date on the expected date and time of your delivery once it has been dispatched and is on its way to you!

DO you deliver to  new zealand?

YES, Dr Browns Australia delivers to New Zealand! Delivery charge is approx $20AU

can I Track my order?

Yes, you will receive email or text notifications from Australia Post once your order has been dispatched. This will include information keeping you up to date on the expected date and time of your delivery once it has been dispatched and is on its way to you!

RETURNS

WHAT IS YOUR RETURN POLICY?

We always stand by the quality and safety of the products we supply and the service we offer.

If for any reason you're not completely satisfied with your recent purchase, we've made it as easy as possible for you to return your unused product, provided you do this within 21 days of receipt.

It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however we reserve the right to refuse an inspection if the products are returned in a state unfit for handling.

However, only products purchased via this website may be returned using the method outlined below. Items purchased from another website or store, need to be returned to them.

Requirements for returns & refunds:

  1. 21 days from date of delivery

  2. All Electrical Appliances have a 12-month warranty on electrical components as long as the unit has been used as per user instructions
  3. Purchased online via Dr Browns Australian website -i.e. drbrowns.com.au

  4. Full priced item (i.e. is not a discontinued or sale item or an item that was reduced to clear)

  5. Proof of purchase (order confirmation email)

  6. Items should be returned in their original condition and packaging, and with all packaging, instruction manuals and accessories intact

  7. Postage costs are the responsibility of the customer. (It is advised to use a tracking number from Australia Post to minimise the risk of lost goods as we cannot issue refunds on goods we do not receive.)

  8. It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however we reserve the right to refuse an inspection if the products are returned in a state unfit for handling.

An item will be deemed refundable once the item has been received back at Dr Brown’s warehouse and properly assessed.

All returns will be refunded to you via your original form of payment once they have been received and inspected at our distribution centre. Please allow up to fourteen (14) days for the credit to appear on your statement.

Please see RETURN AUTHORITY STEPS below or view full return Policy here

 

 

 

 

DO YOU OFFER EXCHANGES?

At this time we cannot offer exchanges, but will refund as described above

 

CAN I CANCEL MY ORDER?

Once an order has been placed, it cannot be changed or cancelled and the item must instead be returned to us in accordance with the returns policy.

 

how can i contact dr brown's australia?

Need to get in touch with the team at Dr. Brown's Baby? Have any questions regarding one of our products? Please feel free to contact us!

We're available from 10am - 5pm Monday to Friday (AEST), We would love to hear from you!

Email: info@drbrowns.com.au 
Phone: 1300 468 195

HQ: Building 1A/ 5 – 35 Yarrunga Street Prestons, NSW, 2170, Australia

STILL HAVE ANY QUESTIONS?

CONTACT DR BROWN'S AUSTRALIA CUSTOMER SERVICE

EMAIL: info@drbrowns.com.au

PHONE:1300 468 195

HQ: Building 1A/ 5 – 35 Yarrunga Street Prestons, NSW, 2170 Australia

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